Privacy Policy - TenerifeCrash

1. Introduction

At TenerifeCrash.com (“we,” “our,” or “us”), we recognize the paramount importance of protecting your personal data and privacy. We are fully committed to safeguarding your information according to applicable data privacy laws, including the General Data Protection Regulation (“GDPR”) and the California Consumer Privacy Act (“CCPA”). This Privacy Policy outlines how we collect, process, store, and protect your personal data when you interact with our website and services.

2. Scope of this Policy and Our Role as Data Controller

This Privacy Policy applies to information collected through TenerifeCrash.com and its affiliated services. We act as the data controller in relation to personal data collected via our website. This means we determine the purposes and means of processing your personal data. This policy applies to users across all geographic regions, with additional considerations for residents of the European Union and the State of California.

3. Categories of Data We Process

We collect and process the following categories of personal data:

a. Usage Data
Information regarding your interactions with our website, including IP address, browser type and version, time zone setting, operating system, referral sources, pages visited, session duration, and navigation paths.

b. Account Data
Personally identifiable information you provide when creating or managing an account, including your name, postal address, email address, phone number, and login credentials.

c. Profile Data
Details about your user profile preferences, purchase history, browsing behavior, saved items, and services of interest to you on TenerifeCrash.com.

d. Communication Data
Records of correspondence with us, including inquiries, customer support requests, contact history, and chat transcripts.

e. Technical Data
Information related to the device you are using to access our site, like device identifiers, system specifications, hardware model, mobile network, and browser plug-in types.

f. Transaction Data
Details of payments made through TenerifeCrash.com, including billing information, delivery address, and purchase logs (note: we do not retain complete payment card details; these are managed by secure third-party payment processors).

g. Preference Data
User preferences regarding marketing communications, notification settings, language choices, and interests in specific products or services.

4. Legal Bases for Processing Personal Data

We process your personal data under the following lawful bases:

– Consent: Where your clear consent is obtained, such as for marketing communications.
– Contractual Obligation: Where processing is necessary to fulfill a contract with you (e.g., to process orders or provide support).
– Legal Obligation: Where processing is necessary to comply with legal obligations.
– Legitimate Interests: For purposes such as improving our services, detecting fraud, securing our platform, and analyzing user behavior—provided these do not override your data protection rights.

5. Your Data Protection Rights

Subject to applicable law, you are entitled to the following rights in relation to your personal data:

– Right to Access: You may request a copy of the personal data we hold about you.
– Right to Rectification: You may request correction of any inaccurate or incomplete data.
– Right to Erasure: Under certain conditions, you may request deletion of your personal data (“right to be forgotten”).
– Right to Restriction: You may ask us to restrict or suspend the processing of your data.
– Right to Data Portability: You may request to receive your data in a structured, commonly used, and machine-readable format and have that data transmitted to another controller.
– Right to Object: You may object to processing based on legitimate interests or for direct marketing purposes.

To exercise these rights, please contact us at [email protected]. We reserve the right to verify your identity before fulfilling your request.

6. Security Measures

We implement robust technical and organizational measures to secure your personal data from unauthorized access, unlawful processing, accidental loss, destruction, or damage. Measures include, but are not limited to:

– Encryption of data at rest and in transit
– Role-based access controls and logging
– Regular data backups and disaster recovery planning
– Ongoing staff privacy training and access auditing

Despite our efforts, no data transmission or storage system is guaranteed to be 100% secure. We encourage you to take personal precautions to protect your data online.

7. International Transfers

Your personal data may be transferred to, and maintained on, servers located outside your jurisdiction, where data protection laws may differ. Where required by law, we implement safeguards such as Standard Contractual Clauses approved by the European Commission to ensure an adequate level of protection.

8. Data Retention

We retain personal data only for as long as necessary for the purposes described in this Privacy Policy, including satisfying legal, accounting, or reporting requirements. Specific retention periods include:

– Account Data: Retained for the duration of your account and five years thereafter
– Communication Data: Retained for three years from the date of last correspondence
– Transaction Data: Retained for seven years for compliance with financial regulations
– Preference Data and Analytics: Retained for up to two years to inform service improvements
– Cookie Data: See our Cookie Policy below

Once the retention period expires, data will be securely deleted or anonymized.

9. Cookie Policy

Our website uses cookies and similar technologies that may collect personal data. Categories of cookies we may employ include:

– Essential Cookies: Necessary for basic site operation (e.g., session management)
– Functional Cookies: Enable enhanced user experiences, such as remembering preferences
– Analytical Cookies: Help us understand how visitors interact with TenerifeCrash.com
– Performance Cookies: Monitor system performance and diagnostics

Third-party services (e.g., analytics providers) may also set cookies on your device to enhance service functionality. All cookies are subject to applicable legal compliance standards.

10. Cookie Management and Compliance

In compliance with privacy laws such as GDPR and CCPA, you are provided control over non-essential cookies:

– Visitors in the European Economic Area (EEA) must express opt-in consent before non-essential cookies are activated.
– California residents may opt out of the “sale” or “sharing” of personal data by managing cookie preferences or sending a request.

You may also manage cookies via your browser settings. Note that disabling certain cookies may impact website functionality.

11. Children’s Privacy

We do not knowingly collect personal data from children under the age of 13. If we learn that we have inadvertently gathered information from a child below this age threshold without parental consent, we will delete such data promptly. If you believe a minor has submitted their data to TenerifeCrash.com, please contact us immediately at [email protected].

12. Policy Updates and Notifications

We reserve the right to update this Privacy Policy from time to time to reflect changes in legal, regulatory, or operational requirements. We will take appropriate measures to notify you of significant changes, which may include notices on TenerifeCrash.com, email notifications, or consent reinstatement in accordance with legal obligations.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, you may contact us by email at [email protected]. We treat all privacy-related inquiries with priority and work within prescribed regulatory timelines to respond.

We are committed to meeting the highest standards of data protection and ensuring our practices remain aligned with current privacy legislation. Please feel free to reach out with any privacy concerns or requests for further information.